Orders & Payments

How do I track my order?

To track your order, please click on the link in your dispatch confirmation email.

If your package hasn't arrived after 20 working days, contact Customer Services here. We can only accept a claim for loss after this time has passed, so please hold tight before getting in touch.

If you’re having trouble tracking your order, get in touch with us here.

Can I amend my order?

We start processing your order as soon as you submit it, so we are unable to add or remove items after you complete it. However, you can return any items you don’t want, for refund.

My order hasn't arrived. What should I do?

If your order hasn't arrived by the estimated delivery date, please try the following:

  1. Check your order's progress using the tracking number and link in your email confirmation.
  2. Check if an attempted delivery card has been left for you, as your order might be waiting at a local post office.
  3. Ask your neighbours if they've accepted your delivery for you.
  4. Check in any safe areas the driver may have left your package.
  5. If you still can't find your order, get in touch here.

My order is missing items. What should I do?

Can't see all the items you ordered?

We're truly sorry for this inconvenience. Please feel free to contact our customer services team here

What happens if the item i've ordered is out of stock?

All items are subject to availability. Usually, if an item is showing on our website then it is available to order. However, during exceptionally busy periods, demand can sometimes outweigh the amount of stock we have and we may not be able to fulfil your order. If this is the case, we will let you know as soon as we can.

How do I pay for my order?

For the moment, we only accept payments with PayPal.

However, we're working on improving our payment offer.

Can I get a refund if the price has changed since I ordered it?

As an online business our prices change in response to fashion trends, stock and demand from customers. In this case we will not refund the difference.