What do I do if I receive a faulty item in my order?

We want to sort out any issues with faulty items straightaway.

As soon as you discover a fault, please contact our Customer Care team with:

  • The order number
  • The faulty item's name and number
  • A description of the fault

We'll get back to you as soon as we can and send you a replacement item as quickly as we can.

I'm missing an item from my order what do I do?

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.

If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.

If an item is missing, please contact our Customer Care team with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.

    I received the wrong item

    Please, know that we're truly sorry for this mistake! We want to sort out any issues with incorrect items straight away.

    Please contact our Customer Care team with your order number and the incorrect item's name and product number.

    We'll get back to you as soon as we can and send you a replacement item as quickly as we can.

    What happens if I'm not in when my order arrives?

    If you're out when your package arrives, the carrier will leave a card telling you where it is. This will give you details on how to pick up your order or rearrange delivery.


    Can I change my delivery address? 

    We start processing your order as soon as it is submitted, so unfortunately we are unable to change the delivery addresses once the order has been placed.

    Please note that any changes you make to your account after an order has been placed will not take effect.